1.

What is the Agent LMS?

The Agent Learning Management System (LMS) is your primary training and learning management site, i.e. it acts as the training management "infrastructure." It will be your centralized point for all agent training programs throughout U.S. Cellular, and will be accessible by all agents via the internet. With the Agent LMS you can access course descriptions, enroll in WBT (web based training) courses, and launch the courses. Your LMS account keeps track of all your learning activity on the My Training Records page (your transcript). You can also print course certificates (diplomas) upon completion of the courses.

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Who can access the Agent LMS?

The Agent LMS is open to all U.S. Cellular agent principals and their associates. Agent LMS accounts are validated against the AIM system. Therefore all LMS users must have an AIM system username.

Note that if you share an AIM username with another associate, this means that you will also share an LMS account and the training records. In order to track your personal learning we suggest having your own AIM account and therefore your own LMS account.

If you have multiple AIM usernames because you work at multiple stores, you should consistently use only one user name when entering LMS. This will keep all of your individual training records in the same LMS account.

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How do I access the Agent LMS?

A link to the Agent LMS has been added to the AIM/OLR menu page. Open your browser and go to http://aim.uscc.com, click on the link for Agent LMS; the login screen appears. Agent LMS uses the AIM user IDs and passwords; enter your AIM user Id and AIM Password in the fields and press the Enter key or click on the Enter button.

Be sure to read the section titled, “Who can access the Agent LMS” for important information about LMS accounts.

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Is the Agent LMS always available?

The LMS is available everyday between the hours of 4:00 a.m. and 11:00 p.m., Central Time. LMS is closed at 11:00 p.m. each night for data imports, backups, and routine maintenance, etc.

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Who do I contact if I forget my Login username and/or Password?

The Agent LMS uses the AIM system usernames and passwords. If you forget your AIM/LMS username and/or password do the following:

Agent Principals who forget their log-in username or password need to contact their Agent Support Contact. The Agent Support Contact can reset your AIM password if necessary.

Agent Associates who forget their log-in username or password need to contact their Manager or Agent Owner.

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What are the minimum PC requirements for the Web Based Training (WBT) courses in LMS?

1. Internet Explorer 5.5 or greater
2. Must have Java installed. To test what version of Java is installed (this will also tell you if it is not installed) go to: http://javatester.org/version.html These are the supported versions for our courses.
   • Microsoft JVM
     • 1.1.4
   • Sun Java
     • 1.3.1_01
     • 1.3.1_02
     • 1.4.1_05
     • 1.4.2
3. Pop up blocker must be turned off
4. Screen resolution set to at least 1024 x 768 pixels
5. Some users may need to add https://alms.uscc.com to their trusted sites list. From Internet Explorer click on Tools from the menu bar. Choose Internet Options from the drop down menu (this will open the Internet Options window). Click on the Security tab. Click on the Trusted sites icon (this will make the Sites... button active). Click on the Sites... button (this will open the Trusted sites window). In the Add this Web site to the zone: field type https://alms.uscc.com and click the Add button. Click the OK button to close the Trusted sites window). Click the OK button to close the Internet Options window) and your done.
6. Disable any toolbars that have been installed for Internet Explorer. Examples of these are the Google Toolbar (http://toolbar.google.com/), Yahoo Toolbar (http://toolbar.yahoo.com/), MSN Toolbar (http://toolbar.msn.com/ or as a result of installing MSN Messenger) or other toolbars from other vendors added to Internet Explorer. These toolbars can contain pop-up blockers that will prevent the course from launching.

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Who do I call when the LMS system is not working and I’ve confirmed that other applications on my PC are working fine?

Contact the U.S. Cellular Support Center 1-800-509-3893. They will help troubleshoot the issue. When possible, an estimated time to fix the problem will be provided.

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Who do I contact if the information in My Training Records is not correct?

Contact the U.S. Cellular Support Center 1-800-509-3893. They will open a trouble ticket and forward it to the appropriate U.S. Cellular® support team.

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What is the difference between "training courses" and "learning activities"?

There is no difference between the terms. Most people use the term “training course” whereas the Agent LMS uses the term “learning activity”. We use both terms interchangeably.

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Who should I contact if I completed a course, but the status for the course has not changed on My Training Records?

Contact the U.S. Cellular Support Center 1-800-509-3893. They will open a trouble ticket and forward it to the appropriate U.S. Cellular® support team.

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How do I register for or enroll in training courses or learning activities in the Course List?

Click on the Course List button. Click on any Learning Activity title to get a description of the activity. To enroll, click the Enroll button on the bottom of the Learning Activities details page. After enrolling, follow the screens to launch the course immediately or you can launch the course at a later time from the My Training Records page.

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How do I cancel a training registration?

If you enroll into a web based training class by error, contact the IS Support Center at 1-800-509-3893. They will open a trouble ticket and forward it to the appropriate U.S. Cellular® support team.

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Who should I contact if I have suggestions for improving the LMS?

Contact the IS Support Center at 1-800-509-3893. Suggestions will be routed to the Learning Development team for review.

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